May 22, 2018

Frequently Asked Questions (FAQ)

How do I update my McAfee My Account email address?

1. Log in to your McAfee account.

2. At the top of your My Account page, select My Account, and then click My Profile.

3. At the top of the Account Information section, click Update.

4. Enter your new email address, and then click Save.


How do I change my McAfee My Account password?

1. Log in to your McAfee account.

2. At the top of your My Account page, select My Account, and then click My Profile.

3. At the top of the Account Information section, click Update.

4. Enter your new password, and then click Save.


My account is locked. How do I get back in?

1. At the bottom of any page on the McAfee website, click Get Support.

2. Under the Customer Service section, click Go to Customer Service.

3. Click Chat and Email or Telephone Customer Service, and follow the on-screen instructions.


How do I update my billing info?

  1. Log in to your McAfee account.
  2. At the top of your My Account page, select My Account, and then click My Profile.
  3. At the top of the Billing Information section, click Update. Enter your new credit card information and billing address, and then click Save.

My subscription has expired. How do I renew it?

  1. Log in to your McAfee account.
  2. At the top of your My Account page, select My Account, and then click Subscriptions.
  3. Click All expired to see your expired subscriptions. Or click View active to see your subscriptions that have not yet expired.
  4. Look for the subscription you want to renew and click Renew.

How many devices can I protect with my subscription

For all of our products except McAfee AntiVirus, you can protect an unlimited number of devices. Just add them to your subscription via the online dashboard, and enjoy protection across every electronic you own.


How to avail our customer service?

Our friendly and knowledgeable customer services representatives are available to answer your questions 24/7/365.

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